STAMFORD, Conn. – Charter Communications, Inc. (NASDAQ:CHTR) today announced that Tom Adams, Executive Vice President of Field Operations and Jon Hargis, Executive Vice President, Chief Marketing Officer will move into advisory roles in April and take their retirement later this year.
Adams has served as Executive Vice President of Field Operations since joining Charter in 2012, overseeing the delivery of high quality service to homes and businesses in Charter’s 41 states. For 17 years, he held operational positions at Time Warner Cable, including Division President in Binghamton, NY and Rochester NY; Regional Vice President of Operations for Wisconsin and East Carolina. Earlier in his career, he held various leadership positions at NewChannels Corporation.
Since joining Charter in 2012, Hargis has served as Chief Marketing Officer, overseeing all sales and marketing for the business, including its successful rebrand to Spectrum and the launch of new pricing and packaging, that continue to deliver increasing value to customers. He joined Charter from Cablevision, where he most recently served as Executive Vice President, Marketing and previously held various leadership positions at AT&T.
Proven leaders Monaghan, Ray, Peters and Ruiz are well positioned to lead Charter’s future field operations, marketing and sales success
In anticipation of upcoming retirements, the company has promoted and expanded the roles of a number of experienced Charter executives. Tom Monaghan has been promoted to Executive Vice President, Field Operations, and Adam Ray assumes the newly created role of Executive Vice President, Chief Commercial Officer, overseeing all sales and marketing. Both will report to Chris Winfrey, Chief Operating Officer. Sharon Peters and Christian Ruiz have been promoted to Executive Vice President, Chief Marketing Officer and Executive Vice President, Sales, respectively, and will report to Ray.
Monaghan will add field engineering and construction oversight, including Charter’s previously announced $5 billion Rural Digital Opportunity Fund expansion; supply chain management; business and human resource planning for field operations to his current role leading Charter’s 11 field operating regions in 41 states. With over 30 years of industry experience, Monaghan has held several operational roles at Charter, most recently as Senior Vice President, Field Operations. He joined Charter in 2014 from Cablevision, where he served as Vice President of Field Operations within the Cable and Communications Division. Prior to Cablevision, he held operational roles at Net2000; Teligent, Inc.; Bell Atlantic; and Verizon.
In Ray’s newly created position, he will now oversee all of Charter’s marketing activities in addition to his current role as Head of Spectrum Sales, Retention, Analytics and Community Solutions. Since June 2021, Ray served as Executive Vice President, Operations and Sales Planning, and prior to that, Executive Vice President, Spectrum Community Solutions. Previously, he served as regional vice president of field operations for the Florida region; Group Vice President, Residential Direct Sales; senior manager, sales operations in Los Angeles; and director of sales and marketing during his 16 years with Charter. He joined Charter in 2005 after leaving Comcast, where he spent five years as a sales manager in Knoxville, Tenn.
Peters, who was promoted to executive vice president, chief marketing officer, expanded her oversight to include the entire marketing function, adding marketing and creative services and digital marketing when she was named senior vice president. , marketing, in 2021. She joined Charter in 2016 as GVP Marketing. Previously, Peters spent nearly 20 years at Cablevision, where he eventually served as Senior Marketing Director responsible for developing integrated digital, media and direct marketing strategies and plans for the Optimum brand.
Ruiz has been promoted to Executive Vice President, Sales. He most recently served as Senior Vice President, Sales and Loyalty and in 2021 his responsibilities were expanded to include all Retail and Small and Medium Business (SME) Sales and Loyalty functions, adding the Direct Sales, Spectrum Stores and Retail, SMB Strategic Channels and Sales Operations to his existing responsibilities for all Charter inbound and loyalty call centers. Ruiz joined Charter in 2014 as Regional Vice President, Commercial Sales. He previously served as Senior Vice President of Customer Service at Cablevision and also led sales and service teams at AT&T and T-Mobile in the United States.
Read the full announcement here.