Streamlined process promises better customer experiences
SYDNEY, AUSTRALIA – Media OutReach – October 5, 2021 – Microsoft is delighted to announce that Domino’s Pizza Enterprises has signed a strategic three-year technology and services agreement to use Azure to accelerate the company’s modernization and expansion plans.
Despite the constraints of the global pandemic, Domino’s continues to grow rapidly; in the last fiscal year, it served 281 million pizzas, opened 285 new stores worldwide and recorded $ 3.7 billion in network sales. This fiscal year, he plans to open 500 additional stores.
Its latest wave of digital modernization sees the transition of Domino’s workloads and data collection from on-premises servers, and the optimization of its control and fulfillment systems, which in turn will improve the experience. customer and will build customer loyalty.
Michael Gillespie, CDXO, said Domino’s; “Innovation is embedded in Domino’s very DNA and by using Azure it is possible to accelerate the rate at which we can deliver new services and products, and streamline operations for our business and for our franchisees.
“We have a clear roadmap of innovation opportunities that will keep Domino’s at the forefront of this industry. Microsoft Azure provides the high-performance, resilient and reliable digital foundation for this and opens the door to an entire ecosystem of Azure tools, skills and services. that we can exploit. “
Recently appointed CTO, Matthias Hansen, said; “It’s great to enter into an established relationship with a technology partner where we both challenge each other to be the best we can. I look forward to continuing our partnership and utilizing the services of Microsoft as our global business continues to grow. “
During its most recent investor presentation, Domino’s outlined the following plans:
- Use data-driven analysis to prioritize new store development;
- Invest in the digital ordering experience of customers (a new web and mobile platform will be deployed this fiscal year); and
- Analyze store metrics to improve unit profitability.
Domino’s international growth plans, particularly in Japan and Europe, are also supported by Azure which promises unprecedented scalability and geographic reach.
Steven Worrall, chief executive of Microsoft Australia said; “I am absolutely delighted that Domino’s, which is a leading Australian retail company and innovator, has embraced the power and potential of Microsoft Azure as the digital platform of the future.
“I firmly believe that this agreement will allow Domino’s to accelerate even further and Microsoft will be there every step of the way to support its efforts.”
Microsoft is currently working with Domino’s on the design of a new store, using technology and data-driven insights to optimize layout and processes. By leveraging Microsoft’s large partner ecosystem, the idea is to optimize the physical store layout for the pizza making and delivery process using digital twin technology and to test the results virtually. before starting the development.
Domino’s Pizza Enterprises is Australia’s largest pizza chain. The ASX-listed company operates in 10 markets, with more than 3,100 stores and is Domino’s primary international franchise.
Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation in the age of a smart cloud and smart edge. Its mission is to empower every person and organization on the planet to do more.