HGS to acquire Diversify Offshore, Australia


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  • Acquisition to open ANZ as a new customer market
  • Added over 1,100 domain experts and 4 delivery centers in the Philippines

BANGALORE, India–(BUSINESS WIRE)–Hinduja Global Solutions Ltd. (HGS) (listed on NSE & BSE, India) announced that its subsidiary, HGS International Mauritius, has entered into a definitive agreement to acquire 100% equity in Diversify Offshore Staffing Solutions Pty Ltd. (Diversify), Australia. The transaction is expected to close in the coming days.

Diversify is an Australian company, providing value-added BPM services, with delivery operations in the Philippines. It provides differentiated consumer engagement solutions to its impressive list of over 50 clients, 70% of which are in the Australia and New Zealand (ANZ) region and the rest in the United States. It had a robust CAGR of 39% over the past 5 years despite the recent pandemic. For the year ending June 30, 2022, it is expected to record revenues of approximately AUD 26.5 million. It is a profitable business and this acquisition will be accretive for HGS.

With the acquisition of Diversify, HGS will open up ANZ as a new market, adding a significant number of customers from this region. It will also complete its portfolio in the United States. While most of its current offshore footprint is in the Philippines, this will open the doors for ANZ to relocate to HGS’s Indian operations. He strengthens HGS’s portfolio of back-office and non-voice businesses in areas such as digital marketing, finance and accounting, IT services, and more. The combination of these two organizations brings synergies to improve the profitability of operations. Complementary time zones between Australia and North America should improve asset utilization for HGS.

“We are delighted to welcome Diversify’s more than 1,100 employees to the HGS family. We expect strong commercial synergies to be generated by this acquisition. ANZ is a very attractive market for high-growth, value-added and margin-generating companies. Thanks to this partnership, a large number of experienced experts in vertical sectors such as professional services, retail and telecommunications will soon join HGS. It also expands our footprint in the Philippines with 4 new delivery centers,” noted Partha Desarkar, Executive Director and Group CEO, HGS.

He added, “Today, Australian businesses are stepping up their digitization efforts to become more competitive, develop new digital-first methods of customer engagement, while enabling remote working. models. We believe our foray into ANZ through this acquisition presents a huge opportunity for HGS to meet the digital needs of Diversify customers through our cloud analytics, automation, AI and telephony solutions.

“Partnering with a global organization like HGS provides us with the resources and paves the way for significantly higher levels of growth. This reinforces our brand promise to provide the most innovative, value-added and efficient solutions to our customers. We are excited about this partnership and the opportunities it provides and will continue to work with our customers to improve their business,” noted Angela Vidler, CEO of Diversify.

About Hinduja Global Solutions (HGS)

A global leader in customer experience lifecycle optimization, digital transformation and business process management, HGS helps clients become more competitive every day. HGS combines automation, analytics, and artificial intelligence with deep domain expertise focused on digital customer experiences, back-office processing, contact centers, and HRO solutions. Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a “globally local” approach. After the Healthcare divestiture, HGS has approximately 18,800 employees across 34 delivery centers in six countries, making the difference for some of the biggest global brands across all verticals. For the financial year ended March 31, 2021, HGS had revenue of Rs. 55,889 million ($753.9 million). Visit https://hgs.cx to learn how HGS is transforming customer experiences and building businesses for the future.

About Diversify Offshore Staffing Solutions Pty Ltd.

Diversify is an Australian-owned offshore solutions provider, working with medium, large and listed companies to provide access to a global digital workforce in Manila, Philippines. We help companies achieve their business goals through the implementation of highly successful offshoring strategies. With over 1,100 employees serving customers in Australia, New Zealand, North America and Europe, we are committed to partnering with the world’s fastest growing companies to build, develop and nurture teams offshore opportunities that will drive the growth of their business.

Thanuja BM

Hinduja Global Solutions Limited

Tel: +91 80 4643 1000

[email protected]

Source: Hinduja Global Solutions Ltd.

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