Pune: Consumer associations and activists have pointed out that the Real Estate Regulatory Authority of Maharashtra (MahaRERA) the initiative to upload complaints against projects and developers on its website was of no use in the absence of appropriate details.
The MahaRERA website lists complaints against 3,600 projects from six state tax divisions. These include projects for which the hearing has ended or is not yet scheduled.
The initiative, which began in February, was intended to help buyers make an informed decision before investing in a project. However, homebuyers have told TOI that simply listing projects without giving details of complaints is of no use. The website only mentions that complaints have been heard, but it is unclear whether they have been addressed by the affected builder, they said.
Ramesh Prabhu, President, Maharashtra Society Welfare Association, said that although the website displays the project number, project name, division and complaint number, however, once a complaint is heard, the order is not downloaded and the nature of the complaint is not mentioned. “These are essential details to make an informed decision. If the order is displayed, it will help home buyers. Prabhu said. The data uploaded to the website is from 2017 to date.
Previously, complaint information was only available to complainants and respondent promoters. The final orders were only available in the public domain. While the basic objective of the new initiative is to inform consumers of the total number and status of complaints relating to real estate projects, potential buyers do not find the website user-friendly. “I was going to invest in a project in the district of Pune. However, even if I found the name of the project, I don’t know if the complaints have been resolved and if the builder is following the rules,” said Shekar Shettyan investor.
Another citizen, who accessed the website, said the main page should highlight details and there should be more awareness regarding the initiative.