TDCX Set to Seize Opportunities in US $ 100 Billion Outsourced CX Services Market with NYSE Trading Debut


SINGAPORE & NEW YORK – (COMMERCIAL THREAD) – TDCX Inc. (NYSE: TDCX), a high-growth digital customer experience solutions provider for technology and blue-chip companies, has announced its listing on the New York Stock Exchange (“NYSE”). As a listed company, TDCX is well positioned to accelerate its growth strategy to seize opportunities in the global Outsourced Customer Experience (“CX”) market, which is expected to represent $ 100 billion by 2025.1.

Headquartered in Singapore, TDCX provides trusted digital CX solutions to help fast-growing technology companies and other globally recognized brands manage complex and critical customer interactions on their behalf. The IPO raised US $ 348.5 million in gross proceeds, bringing the company’s market value to US $ 2.57 billion or S $ 3.50 billion2. If the Underwriters elect to exercise their over-allotment option in full, the total gross proceeds of the offering will be approximately US $ 401 million, bringing the market value of the company to $ 2.62 billion. US dollars or S $ 3.57 billion.3.

Mr. Laurent Junique, CEO and Founder of TDCX, said, “Our successful listing reflects the world-class business we’ve built and our position as a go-to partner for transformative digital customer experience services. With our more than 13,000 talented, multi-ethnic and multicultural members who are at the heart of our operations, we help our clients solve their most complex and demanding customer interactions in more than 20 languages ​​per day in 10 geographies. We are grateful for the support of our customers, many of whom are global technology companies fueling the growth of the digital economy. ”

According to Frost & Sullivan, there is a large and rapidly expanding market for digital CX solutions. In Southeast Asia, total demand is expected to reach US $ 14 billion by 2025, with demand from new economy industries spearheading growth at a compound annual growth rate of 19% from from 20164.

“As consumers spend more and more of their lives online, the expectation that things will be done simply, conveniently and on demand will only increase. Customer experience is and will continue to be a differentiator for brands in the digital age. Being a public company allows us to accelerate our growth momentum and positions us to seize market opportunities in Asia and other high growth regions around the world.

“As we look to the future, we are focused on executing our growth strategy and making additional investments in our people, technology and network. With our solid understanding of consumer needs, particularly in Asia, our strategic presence in key markets and our diverse talent pool, we will be able to continue to anticipate and support our clients in their search for a partner in the world. ‘leading edge in delivering transformative customer experiences, ”said Junique.

About TDCX

TDCX is a high-growth digital customer experience solutions provider for innovative technologies and other leading businesses. The Company offers omnichannel CX solutions, digital sales and marketing services, and content monitoring and moderation services. The company has a track record of success with clients in travel and hospitality, advertising and digital media, fast-moving consumer goods, technology, financial services, financial technology, government and non-government organizations, games, e-commerce and education. TDCX has an international presence with offices in Singapore, Philippines, Malaysia, Thailand, China, Japan, Spain, India, Colombia and Romania, and serves clients of its clients worldwide in more than 20 languages. TDCX has won over 270 awards.

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1 According to Frost & Sullivan.

2.3Based on the exchange rate of SGD / USD = 1.36141.

4 Compound annual growth rate refers to the size of the new economy market from 2016 to 2025E.

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