In an always-on world, ensuring you receive the right notifications at the right time ensures you’re able to deliver a better digital experience to your customers, every time, and PagerDuty’s new features bring “RevOps” to DevOps – and more.
PagerDuty. The company specializes in digital operations management, and its customers use PagerDuty to not only identify problems and opportunities in real time, but also to bring together the right people to solve problems faster and prevent them in the first place. ‘coming.
Notable Australian customers include REA Group, Nine, Xero, Telstra and globally Cisco, DocuSign, Doordash, Electronic Arts, Genentech, Shopify and Zoom.
PagerDuty Summit 2022 has already been held in San Francisco on June 7, which you can freely register to watch here, and the same web address allows you to freely register to watch the Sydney version when it goes live , and to attend or watch the PagerDuty Summit in London on June 21, 2022.
You can also watch the first 55 minutes of the Sydney summit, embedded below, with the excellent keynote from PagerDuty CEO Jennifer Tejada, followed by a great fireside chat with Chris Venter, CTO REA Group, as well as information on the excellent PagerDuty LifeHacks challenge. – look please!
Below are PagerDuty customer interviews with Nine’s Chief Technology Officer, Andre Lackmann, and Xero’s General Manager of Site Reliability Engineering, Iain Phillips, along with a video interview. with PagerDuty Regional Vice President Natalie Fair, but first, what was the title of the ads?
Incident workflows: automate major incident response steps to save time
An all-new capability, incident workflows are quick to design and activate, with no-code, if-this-then-that logic that simplifies setup and speeds time to value. With automated incident workflows, companies can trigger common incident action sequences, such as sending automated status updates to key stakeholders, creating per-incident communication channels that immediately add relevant speakers, and more. These customizable workflows enable consistent and predictable responses across the organization. PagerDuty Incident Workflows will be available later this year.
Automation actions with Event Intelligence, Customer Service Operations and in Slack and Mobile: Enable automated diagnostics and remediation to accelerate incident resolution through the PagerDuty Operations Cloud.
Now integrated across the PagerDuty platform, Automation Actions enables easy automated diagnostics and remediation. Automation capabilities can now be triggered immediately by events through PagerDuty’s Event Intelligence or manually during incidents by responders to diagnose and resolve issues and improve customer experience and support. With automation actions, responders can run automated diagnostics to investigate status, get context, or directly initiate runbook automation to remediate an incident as it occurs and prevent search for a subject matter expert.
With Automation Actions for Customer Service Operations, agents are now empowered to validate customer-impacting issues by running automated actions directly from the PagerDuty app in Salesforce Service Cloud. This can reduce resolution time, as well as the number of incidents escalated to back-end teams.
Over 22 new features and other product enhancements were introduced to customers, along with incident workflows and automation actions, including: Terraform support for event orchestration, notification templates status update, service standards, service performance report, and integration with Salesforce Service Cloud Incident Object.
Here is my video interview with Andre Lackmann, CTO of Nine:
Here is my video interview with Iain Phillips, General Manager of Site Reliability Engineering at Xero:
Sean Scott, Chief Product Officer at PagerDuty, said, “The realities of modern work and the systems teams use are misaligned, and knowledge workers are facing increased operational complexity due to continued digitalization and… massive influx of data.
“Businesses today need to have operations that move from manual, reactive, ticket queue-based systems to systems that are highly automated and drive proactivity across the organization.”
Here is my conversation with Natalie Fair, also Regional Vice President of PagerDuty:
To learn more about PagerDuty’s latest platform innovation, integrations, customer use cases, partnerships and thought leadership, check out the 22 PagerDuty Summit pages here.